Shipping policy
Shipping Policy
Thank you for shopping with The Whiskerd Pet. We currently ship orders within the United States only.
Shipping Cost
Standard shipping is free on eligible orders shipped within the United States. Any available shipping charges or options will be displayed at checkout before payment is completed.
Order Processing
Orders are generally processed within 1–3 business days. Orders placed on weekends or holidays begin processing on the next business day.
Processing time is separate from delivery time.
Estimated Delivery
After processing, most orders are expected to arrive within 7–20 business days. Delivery times vary depending on the product, supplier, destination, carrier, and current shipping conditions.
Delivery estimates are not guaranteed. Weather, carrier delays, high-volume periods, supplier delays, and other circumstances outside our control may affect delivery.
Multiple Packages
Products may be fulfilled by different suppliers. When an order contains multiple items, the items may be shipped separately and arrive on different dates.
There is no additional standard shipping charge when an order is divided into multiple packages.
Order Tracking
When tracking information becomes available, it will be sent to the email address provided during checkout. Tracking information may take 24–72 hours to begin showing movement after a shipping confirmation is sent.
Address Accuracy
Customers are responsible for providing a complete and accurate shipping address.
Please review your address carefully before completing checkout. Contact us as soon as possible if an address correction is needed. We cannot guarantee that an address can be changed after an order has entered processing.
The Whiskerd Pet is not responsible for delays, failed deliveries, or additional costs caused by an incomplete or incorrect address provided by the customer.
Delayed Orders
If your order has not arrived within the estimated delivery period, please review the tracking information first.
If tracking has not updated for several business days or the estimated delivery period has passed, contact us at tgriffin.it@gmail.com. We will review the shipment and help determine the appropriate next step.
Lost, Damaged, or Incorrect Orders
Please contact us promptly if an order:
Arrives damaged
Contains the wrong item
Is missing an item
Is marked delivered but cannot be located
Include your order number, a description of the issue, and clear photographs when applicable. We will review the circumstances and work with the supplier or carrier toward an appropriate resolution.
Returned-to-Sender Packages
Orders returned because of an incorrect or incomplete address, refused delivery, or repeated unsuccessful delivery attempts may require an additional shipping payment before they can be resent.
Shipping Restrictions
The Whiskerd Pet currently ships only to addresses within the United States. We do not currently offer international shipping.
Some products may be unavailable for delivery to certain states, territories, PO boxes, military addresses, or other restricted destinations. When a supplier or carrier cannot complete delivery, we will contact the customer and issue an appropriate refund for the affected item.
Contact Us
For shipping questions, contact:
The Whiskerd Pet
Email: tgriffin.it@gmail.com
Please include your order number when contacting us about an existing order